Western Union unveils Evolve 2025 strategy; provides 2023-2025 financial outlook

Western Union CO

2023 outlook: GAAP revenue -10% to -8%; adjusted (constant currency) -4% to -2%; EPS $1.55-$1.65; operating margin 19%-21%.
By 2025: revenue growth of 2% with annual improvement; operating margin 19%-21%; EPS mid-single digit growth.
Operational efficiency program aims to redeploy ~$150M in expenses over 5 years via vendor, real estate, marketing, and people cost optimizations.
Impacts include sale of Business Solutions, loss of two European agents (Q4 2022 and Q2 2023), Russia/Belarus suspension, and USD strength.
CEO McGranahan says strategy builds on 600K agent locations, strong compliance, to provide essential financial services beyond money transfer.

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