---
schema_version: "secwatch.filing_event.v1"
accession: "0000950170-23-045433"
form_type: "8-K"
ticker: "CSGS"
cik: "0001005757"
company_name: "CSG SYSTEMS INTERNATIONAL INC"
filed_at: "2023-08-30T23:59:59+00:00"
generated_at: "2026-06-11T01:45:35.873907+00:00"
event_type: "leadership"
sentiment: "neutral"
materiality_score: 0.65
calibrated_materiality_score: 0.65
confidence: "high"
source: SEC EDGAR
---

# CSGS terminates COO Kennedy and CAO Schaaf; appoints Szwanek as new CAO

## Summary
- Ken Kennedy terminated without cause as COO/President, effective Sept 10, 2023; advisory through end of 2023.
- Dave Schaaf terminated without cause as CAO/Treasurer; separation Sept 2023, advisory through April 1, 2024.
- Lori Szwanek, former CSG Global Controller, appointed CAO effective Sept 2023; most recently CAO at Orion Advisor Solutions.
- Company reiterates all 2023 financial guidance; Kennedy's role not replaced, responsibilities assumed by existing execs.
- No dispute or disagreement with accounting or financial reporting cited for departures.

## SEC filing metadata
- accession: 0000950170-23-045433
- form_type: 8-K
- ticker: CSGS
- cik: 0001005757
- company_name: CSG SYSTEMS INTERNATIONAL INC
- filed_at: 2023-08-30T23:59:59+00:00
- event_type: leadership
- sentiment: neutral
- materiality_score: 0.65
- calibrated_materiality_score: 0.65
- confidence: high
- sec_items: 5.02, 9.01
- EDGAR index: https://www.sec.gov/Archives/edgar/data/1005757/000095017023045433/0000950170-23-045433-index.htm
- EDGAR primary document: https://www.sec.gov/Archives/edgar/data/1005757/000095017023045433/csgs-20230830.htm

## Machine-readable alternates
- HTML: https://secwatch.observer/filing/0000950170-23-045433
- JSON: https://secwatch.observer/filing/0000950170-23-045433.json
- Plain text: https://secwatch.observer/filing/0000950170-23-045433.txt

## Key facts
- Executive change
  Kenneth M. Kennedy was terminated as Chief Operating Officer and President – Revenue Management and Digital Monetization at CSG SYSTEMS INTERNATIONAL INC.
  - Action: terminated
  - Role: Chief Operating Officer and President – Revenue Management and Digital Monetization
  source text: On August 30, 2023, the Company announced the termination without cause of Kenneth M. Kennedy, Chief Operating Officer and President – Revenue Management and Digital Monetization, effective September 10, 2023.
  evidence_url: https://www.sec.gov/Archives/edgar/data/1005757/000095017023045433/0000950170-23-045433-index.htm
- Executive change
  Lori J. Szwanek was appointed as Chief Accounting Officer at CSG SYSTEMS INTERNATIONAL INC.
  - Action: appointed
  - Role: Chief Accounting Officer
  source text: Effective September 2023, Lori J. Szwanek, 57, will assume the role of Chief Accounting Officer and will serve as the Company’s principal accounting officer.
  evidence_url: https://www.sec.gov/Archives/edgar/data/1005757/000095017023045433/0000950170-23-045433-index.htm
- Executive change
  David N. Schaaf was terminated as Chief Accounting Officer and Treasurer at CSG SYSTEMS INTERNATIONAL INC.
  - Action: terminated
  - Role: Chief Accounting Officer and Treasurer
  source text: On August 30, 2023, the Company announced the termination without cause of David N. Schaaf, Chief Accounting Officer and Treasurer, who also serves as the Company’s principal accounting officer.
  evidence_url: https://www.sec.gov/Archives/edgar/data/1005757/000095017023045433/0000950170-23-045433-index.htm

This AI-assisted summary is a reading aid. Review the linked SEC EDGAR filing before relying on any specific claim.