other_material
confidence medium
sentiment neutral
materiality 0.25
Third Addendum to Comenity Bank-Comenity Servicing service agreement adds AI, removes vendor management
WFN CREDIT CO LLC
- Added services: AI solutions, continuous improvement studies, automation for audit/compliance.
- Deleted vendor management service category including due diligence, oversight, and regulatory support.
- New IT performance standards for TCS: 95.5% ticket assignment accuracy, 98% handle time <15 min.
- Deleted performance standards for check payment processing (5-day), fraud notification (30 days), and deposit fraud investigation (10 days).
item 1.01item 9.01