---
schema_version: "secwatch.filing_event.v1"
accession: "0001104659-22-055927"
form_type: "8-K"
ticker: "TTEC"
cik: "0001013880"
company_name: "TTEC Holdings, Inc."
filed_at: "2022-05-04T23:59:59+00:00"
generated_at: "2026-06-26T00:18:48.195313+00:00"
event_type: "leadership"
sentiment: "positive"
materiality_score: 0.6
calibrated_materiality_score: 0.6
confidence: "high"
source: SEC EDGAR
---

# TTEC names Shelly Swanback as CEO of TTEC Engage, its CXaaS segment

## Summary
- Swanback appointed CEO of TTEC Engage effective May 4, 2022.
- She has 30+ years experience, most recently President, Product & Platform at Western Union.
- Previously built Accenture Digital to over $20B annual revenue in 7 years.
- Chairman Ken Tuchman targets doubling the business in half the time with Swanback's leadership.
- Swanback will oversee TTEC's digitally enabled CX (customer experience) as a service segment.

## SEC filing metadata
- accession: 0001104659-22-055927
- form_type: 8-K
- ticker: TTEC
- cik: 0001013880
- company_name: TTEC Holdings, Inc.
- filed_at: 2022-05-04T23:59:59+00:00
- event_type: leadership
- sentiment: positive
- materiality_score: 0.6
- calibrated_materiality_score: 0.6
- confidence: high
- sec_items: 5.02, 7.01, 9.01
- EDGAR index: https://www.sec.gov/Archives/edgar/data/1013880/000110465922055927/0001104659-22-055927-index.htm
- EDGAR primary document: https://www.sec.gov/Archives/edgar/data/1013880/000110465922055927/tm2213392d2_8k.htm

## Machine-readable alternates
- HTML: https://secwatch.observer/filing/0001104659-22-055927
- JSON: https://secwatch.observer/filing/0001104659-22-055927.json
- Plain text: https://secwatch.observer/filing/0001104659-22-055927.txt

## Key facts
- Executive change
  Michelle 'Shelly' Swanback was appointed as Chief Executive Officer for TTEC Engage at TTEC Holdings, Inc..
  - Action: appointed
  - Role: Chief Executive Officer for TTEC Engage
  source text: On May 4, 2022, TTEC Holdings, Inc. (“TTEC” or the “Company”) announced the appointment of Ms. Michelle “Shelly” Swanback, as Chief Executive Officer for TTEC Engage
  evidence_url: https://www.sec.gov/Archives/edgar/data/1013880/000110465922055927/0001104659-22-055927-index.htm

This AI-assisted summary is a reading aid. Review the linked SEC EDGAR filing before relying on any specific claim.