---
schema_version: "secwatch.filing_event.v1"
accession: "0001104659-23-116326"
form_type: "8-K"
ticker: "TTEC"
cik: "0001013880"
company_name: "TTEC Holdings, Inc."
filed_at: "2023-11-09T23:59:59+00:00"
generated_at: "2026-06-08T06:00:11.488185+00:00"
event_type: "earnings"
sentiment: "negative"
materiality_score: 0.75
calibrated_materiality_score: 0.75
confidence: "high"
source: SEC EDGAR
---

# TTEC posts Q3 GAAP EPS $0.04 vs $0.53 YoY; cuts FY2023 revenue and EBITDA guidance

## Summary
- GAAP revenue $603M (+1.8% YoY); income from operations $25.4M (4.2% of revenue) vs $35.6M (6.0%) prior year.
- GAAP diluted EPS $0.04; Non-GAAP EPS $0.48 vs $0.68 prior year.
- Engage segment revenue down 1.4% to $469.7M; operating income margin dropped to 2.9% from 5.8%.
- Digital segment revenue up 14.7% to $133.3M; operating income margin improved to 8.9% from 6.9%.
- FY2023 guidance lowered: revenue $2,433M-$2,453M; Non-GAAP EBITDA $270M-$280M.

## SEC filing metadata
- accession: 0001104659-23-116326
- form_type: 8-K
- ticker: TTEC
- cik: 0001013880
- company_name: TTEC Holdings, Inc.
- filed_at: 2023-11-09T23:59:59+00:00
- event_type: earnings
- sentiment: negative
- materiality_score: 0.75
- calibrated_materiality_score: 0.75
- confidence: high
- sec_items: 2.02, 9.01
- EDGAR index: https://www.sec.gov/Archives/edgar/data/1013880/000110465923116326/0001104659-23-116326-index.htm
- EDGAR primary document: https://www.sec.gov/Archives/edgar/data/1013880/000110465923116326/tm2330234d1_8k.htm

## Machine-readable alternates
- HTML: https://secwatch.observer/filing/0001104659-23-116326
- JSON: https://secwatch.observer/filing/0001104659-23-116326.json
- Plain text: https://secwatch.observer/filing/0001104659-23-116326.txt

## Key facts
- Earnings Releases
  TTEC Holdings, Inc. reported third quarter ended September 30, 2023 results: revenue $603.0 Million, net income $1.8 Million, EPS $0.04. Guidance lowered.
  - Period: third quarter ended September 30, 2023
  - Revenue: $603.0 Million
  - Net income: $1.8 Million
  - EPS: $0.04
  - Guidance: lowered
  - Result: reported results
  source text: --- EX-99.1 (EXHIBIT 99.1) --- EX-99.1 2 tm2330234d1_ex99-1.htm EXHIBIT 99.1 Exhibit 99.1 TTEC Announces Third Quarter 2023 Financial Results Third Quarter 2023 Revenue was $603.0 Million, up 1.8 Percent Year-over-Year Operating Income was $25.4 Million or 4.2 Percent of Revenue (Non-GAAP Operating Income was $47.3 Million or 7.8 Percent of Revenue) Net Income was
  evidence_url: https://www.sec.gov/Archives/edgar/data/1013880/000110465923116326/0001104659-23-116326-index.htm

This AI-assisted summary is a reading aid. Review the linked SEC EDGAR filing before relying on any specific claim.