{"schema_version":"secwatch.filing_event.v1","accession":"0001104659-24-099016","form_type":"8-K","ticker":"TTEC","cik":"0001013880","company_name":"TTEC Holdings, Inc.","filed_at":"2024-09-12T23:59:59+00:00","discovered_at":"2026-05-14T18:03:11.881974+00:00","generated_at":"2026-05-31T05:07:34.191090+00:00","sec_items":["5.02"],"event_type":"leadership","sentiment":"neutral","materiality_score":0.5,"calibrated_materiality_score":0.5,"confidence":"high","headline":"TTEC Holdings president Michelle Swanback resigns effective Dec 31, 2024; John Abou to lead Engage segment","bullets":["Michelle Swanback, president of TTEC and CEO of TTEC Engage, resigns effective December 31, 2024, to support transition.","John Abou, TTEC Engage president since July 2024 (27-year industry veteran), will assume Swanback's Engage responsibilities.","Kenneth Tuchman, TTEC CEO, will reassume Swanback's responsibilities as president of TTEC Holdings.","Abou previously served as CEO of CXM practice and global head of service delivery at Sutherland Global Services."],"urls":{"canonical":"https://secwatch.observer/filing/0001104659-24-099016","json":"https://secwatch.observer/filing/0001104659-24-099016.json","markdown":"https://secwatch.observer/filing/0001104659-24-099016.md","text":"https://secwatch.observer/filing/0001104659-24-099016.txt","edgar_index":"https://www.sec.gov/Archives/edgar/data/1013880/000110465924099016/0001104659-24-099016-index.htm","edgar_primary_document":"https://www.sec.gov/Archives/edgar/data/1013880/000110465924099016/tm2423846d1_8k.htm"},"model":{"generated_by":"deepseek-v4-flash:cloud@v2","generated_at":"2026-05-31T05:07:34.191090+00:00"},"review":{"review_status":"machine_generated","human_reviewed":false,"corrected":false,"correction_note":null,"correction_timestamp":null,"superseded_by":null,"related_filings":[]},"source_grounded_claims":[{"claim_id":"25521bee5a","claim":"Michelle Swanback departed as President of TTEC Holdings and CEO of TTEC Engage at TTEC Holdings, Inc..","evidence_excerpt":"On September 11, 2024, Michelle Swanback, president of TTEC Holdings, Inc. (“TTEC”) and TTEC Engage business segment’s chief executive officer, notified the company that she is resigning, effective December 31, 2024.","evidence_source":"SEC 8-K Item 5.02","evidence_url":"https://www.sec.gov/Archives/edgar/data/1013880/000110465924099016/0001104659-24-099016-index.htm","confidence":0.95,"family_label":"Executive change","details":[{"label":"Action","value":"resigning"},{"label":"Role","value":"President of TTEC Holdings and CEO of TTEC Engage"}],"fact_type":"executive_change"},{"claim_id":"d7153e9537","claim":"Kenneth Tuchman changed role as President at TTEC Holdings, Inc..","evidence_excerpt":"Her responsibilities as the president of TTEC Holdings, Inc. will revert back to Kenneth Tuchman, TTEC Holdings, Inc.’s chief executive officer.","evidence_source":"SEC 8-K Item 5.02","evidence_url":"https://www.sec.gov/Archives/edgar/data/1013880/000110465924099016/0001104659-24-099016-index.htm","confidence":0.9,"family_label":"Executive change","details":[{"label":"Action","value":"reverting back responsibilities as president"},{"label":"Role","value":"President"}],"fact_type":"executive_change"}],"license":"Source filings: public domain (SEC EDGAR). Summaries (headline + bullets): CC-BY-4.0; attribute https://secwatch.observer"}