---
schema_version: "secwatch.filing_event.v1"
accession: "0001104659-24-099016"
form_type: "8-K"
ticker: "TTEC"
cik: "0001013880"
company_name: "TTEC Holdings, Inc."
filed_at: "2024-09-12T23:59:59+00:00"
generated_at: "2026-05-31T05:07:34.191090+00:00"
event_type: "leadership"
sentiment: "neutral"
materiality_score: 0.5
calibrated_materiality_score: 0.5
confidence: "high"
source: SEC EDGAR
---

# TTEC Holdings president Michelle Swanback resigns effective Dec 31, 2024; John Abou to lead Engage segment

## Summary
- Michelle Swanback, president of TTEC and CEO of TTEC Engage, resigns effective December 31, 2024, to support transition.
- John Abou, TTEC Engage president since July 2024 (27-year industry veteran), will assume Swanback's Engage responsibilities.
- Kenneth Tuchman, TTEC CEO, will reassume Swanback's responsibilities as president of TTEC Holdings.
- Abou previously served as CEO of CXM practice and global head of service delivery at Sutherland Global Services.

## SEC filing metadata
- accession: 0001104659-24-099016
- form_type: 8-K
- ticker: TTEC
- cik: 0001013880
- company_name: TTEC Holdings, Inc.
- filed_at: 2024-09-12T23:59:59+00:00
- event_type: leadership
- sentiment: neutral
- materiality_score: 0.5
- calibrated_materiality_score: 0.5
- confidence: high
- sec_items: 5.02
- EDGAR index: https://www.sec.gov/Archives/edgar/data/1013880/000110465924099016/0001104659-24-099016-index.htm
- EDGAR primary document: https://www.sec.gov/Archives/edgar/data/1013880/000110465924099016/tm2423846d1_8k.htm

## Machine-readable alternates
- HTML: https://secwatch.observer/filing/0001104659-24-099016
- JSON: https://secwatch.observer/filing/0001104659-24-099016.json
- Plain text: https://secwatch.observer/filing/0001104659-24-099016.txt

## Key facts
- Executive change
  Michelle Swanback departed as President of TTEC Holdings and CEO of TTEC Engage at TTEC Holdings, Inc..
  - Action: resigning
  - Role: President of TTEC Holdings and CEO of TTEC Engage
  source text: On September 11, 2024, Michelle Swanback, president of TTEC Holdings, Inc. (“TTEC”) and TTEC Engage business segment’s chief executive officer, notified the company that she is resigning, effective December 31, 2024.
  evidence_url: https://www.sec.gov/Archives/edgar/data/1013880/000110465924099016/0001104659-24-099016-index.htm
- Executive change
  Kenneth Tuchman changed role as President at TTEC Holdings, Inc..
  - Action: reverting back responsibilities as president
  - Role: President
  source text: Her responsibilities as the president of TTEC Holdings, Inc. will revert back to Kenneth Tuchman, TTEC Holdings, Inc.’s chief executive officer.
  evidence_url: https://www.sec.gov/Archives/edgar/data/1013880/000110465924099016/0001104659-24-099016-index.htm

This AI-assisted summary is a reading aid. Review the linked SEC EDGAR filing before relying on any specific claim.