CarMax: CAF portfolio delinquencies, net losses rose in Oct due to servicing system transition

CARMAX INC

Delinquencies and net losses increased in October 2021, primarily from transition to new servicing systems.
Systems upgrade required planned downtime, pausing repossessions for weeks, and required associate training.
Company expects impact on delinquencies and net losses to normalize over coming months as backlog is processed.

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