---
schema_version: "secwatch.filing_event.v1"
accession: "0001193125-23-034646"
form_type: "8-K"
ticker: "TWLO"
cik: "0001447669"
company_name: "TWILIO INC"
filed_at: "2023-02-13T23:59:59+00:00"
generated_at: "2026-06-19T15:50:47.675223+00:00"
event_type: "other_material"
sentiment: "neutral"
materiality_score: 0.75
calibrated_materiality_score: 0.75
confidence: "high"
source: SEC EDGAR
---

# Twilio to cut 17% of workforce, pre-announces Q4 results at or above guidance

## Summary
- Q4 2022 results expected at or above prior guidance range (Nov 2022).
- Workforce reduction of ~17%; estimated charges $100-135M, mostly in Q1 2023.
- Additional office closures: impairment of $10-25M in 2023; prior closures $97.7M in Q3 2022.
- Appointed Aidan Viggiano as CFO (eff. Mar 1); base salary $850k, RSU award ~$3M.
- Reorganization into two units: Twilio Communications & Twilio Data & Applications; new presidents named.

## SEC filing metadata
- accession: 0001193125-23-034646
- form_type: 8-K
- ticker: TWLO
- cik: 0001447669
- company_name: TWILIO INC
- filed_at: 2023-02-13T23:59:59+00:00
- event_type: other_material
- sentiment: neutral
- materiality_score: 0.75
- calibrated_materiality_score: 0.75
- confidence: high
- sec_items: 2.02, 2.05, 5.02, 7.01, 8.01, 9.01
- EDGAR index: https://www.sec.gov/Archives/edgar/data/1447669/000119312523034646/0001193125-23-034646-index.htm
- EDGAR primary document: https://www.sec.gov/Archives/edgar/data/1447669/000119312523034646/d465044d8k.htm

## Machine-readable alternates
- HTML: https://secwatch.observer/filing/0001193125-23-034646
- JSON: https://secwatch.observer/filing/0001193125-23-034646.json
- Plain text: https://secwatch.observer/filing/0001193125-23-034646.txt

## Key facts
- Executive change
  Khozema Shipchandler was appointed as President, Twilio Communications at TWILIO INC.
  - Action: appointed
  - Role: President, Twilio Communications
  source text: the Board appointed Khozema Shipchandler as President, Twilio Communications, effective March 1, 2023.
  evidence_url: https://www.sec.gov/Archives/edgar/data/1447669/000119312523034646/0001193125-23-034646-index.htm
- Executive change
  Elena Donio was appointed as President, Twilio Data & Applications at TWILIO INC.
  - Action: appointed
  - Role: President, Twilio Data & Applications
  source text: the Board appointed Elena Donio as President, Twilio Data & Applications, effective March 1, 2023.
  evidence_url: https://www.sec.gov/Archives/edgar/data/1447669/000119312523034646/0001193125-23-034646-index.htm
- Executive change
  Aidan Viggiano was appointed as Chief Financial Officer at TWILIO INC.
  - Action: appointed
  - Role: Chief Financial Officer
  source text: the Board appointed Aidan Viggiano, 43, as the Company's Chief Financial Officer, effective March 1, 2023.
  evidence_url: https://www.sec.gov/Archives/edgar/data/1447669/000119312523034646/0001193125-23-034646-index.htm
- Restructurings & Charges
  TWILIO INC announced a impairment with charges of approximately $10-$25 million affecting office locations.
  - Type: impairment
  - Charge: approximately $10-$25 million
  - Affected area: office locations
  source text: The February announcement will result in an additional impairment of approximately $10-$25 million that will be recorded during 2023 as the exit activities are finalized in each location.
  evidence_url: https://www.sec.gov/Archives/edgar/data/1447669/000119312523034646/0001193125-23-034646-index.htm
- Restructurings & Charges
  TWILIO INC announced a restructuring with charges of approximately $100-$135 million (approximately 17% of the Company’s current workforce).
  - Type: restructuring
  - Charge: approximately $100-$135 million
  - Headcount: approximately 17% of the Company’s current workforce
  source text: On February 13, 2023, the Company committed to a workforce reduction plan (the “ February Plan ”), that is intended to reduce operating costs, improve operating margins, and accelerate profitability. The February Plan includes the elimination of approximately 17% of the Company’s current workforce. As a result of the February Plan, the Company estimates that it will incur approximately $100-$135 million in charges in connection with the workforce reduction, consisting of cash expenditures for employee transition, notice period and severance payments, employee benefits, and related facilitation costs.
  evidence_url: https://www.sec.gov/Archives/edgar/data/1447669/000119312523034646/0001193125-23-034646-index.htm

This AI-assisted summary is a reading aid. Review the linked SEC EDGAR filing before relying on any specific claim.