Prudential of Japan probe finds structural misconduct; 146 sales employees disciplined, 492 of 498 customers reimbursed

PRUDENTIAL FINANCIAL INC

Special Investigation Committee report published Oct 8, 2026 finds misconduct was structural, rooted in management/business model and weak head-office governance, not isolated sales employees.
Customer reimbursement: reviews completed for 492 of 498 affected individuals; third-party Customer Reimbursement Committee determines eligibility and amounts.
Disciplinary action against 146 current/former sales employees: 53 dismissed or resigned under instruction, 68 suspended, 25 other measures; completed by April 2026.
President Hiromitsu Tokumaru, Yasuhiro Akiyama, Kuniyoshi Hayashi each voluntarily return 30% of monthly remuneration for three months.
Remediation: 139 agencies as of July 2026 to shrink to 40-50; seven new agencies start Nov 1, 2026, closing 30; new Sales Oversight Division under HSO effective Nov 1.

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