---
schema_version: "secwatch.filing_event.v1"
accession: "0001373715-21-000274"
form_type: "8-K"
ticker: "NOW"
cik: "0001373715"
company_name: "ServiceNow, Inc."
filed_at: "2021-09-16T23:59:59+00:00"
generated_at: "2026-06-29T03:11:14.567308+00:00"
event_type: "leadership"
sentiment: "neutral"
materiality_score: 0.35
calibrated_materiality_score: 0.35
confidence: "high"
source: SEC EDGAR
---

# ServiceNow CAO Fay Sien Goon resigns; CFO to assume accounting officer duties

## Summary
- Fay Sien Goon resigns as Chief Accounting Officer effective Oct 14, 2021 to pursue other opportunity.
- CFO Gina Mastantuono will perform principal accounting officer functions until successor appointed.
- No adjustment to Mastantuono's compensation or additional compensation for extra duties.
- No family relationships or arrangements with other persons regarding selection as officer.

## SEC filing metadata
- accession: 0001373715-21-000274
- form_type: 8-K
- ticker: NOW
- cik: 0001373715
- company_name: ServiceNow, Inc.
- filed_at: 2021-09-16T23:59:59+00:00
- event_type: leadership
- sentiment: neutral
- materiality_score: 0.35
- calibrated_materiality_score: 0.35
- confidence: high
- sec_items: 5.02
- EDGAR index: https://www.sec.gov/Archives/edgar/data/1373715/000137371521000274/0001373715-21-000274-index.htm
- EDGAR primary document: https://www.sec.gov/Archives/edgar/data/1373715/000137371521000274/now-20210914.htm

## Machine-readable alternates
- HTML: https://secwatch.observer/filing/0001373715-21-000274
- JSON: https://secwatch.observer/filing/0001373715-21-000274.json
- Plain text: https://secwatch.observer/filing/0001373715-21-000274.txt

## Key facts
- Executive change
  Fay Sien Goon resigned as Chief Accounting Officer at ServiceNow, Inc..
  - Action: resigned
  - Role: Chief Accounting Officer
  source text: On September 14, 2021, Fay Sien Goon resigned as the Chief Accounting Officer of ServiceNow, Inc. (the “Company”), effective as of October 14, 2021, in order to pursue another career opportunity.
  evidence_url: https://www.sec.gov/Archives/edgar/data/1373715/000137371521000274/0001373715-21-000274-index.htm

This AI-assisted summary is a reading aid. Review the linked SEC EDGAR filing before relying on any specific claim.