---
schema_version: "secwatch.filing_event.v1"
accession: "0001373715-21-000288"
form_type: "8-K"
ticker: "NOW"
cik: "0001373715"
company_name: "ServiceNow, Inc."
filed_at: "2021-10-27T23:59:59+00:00"
generated_at: "2026-06-28T17:22:47.786914+00:00"
event_type: "earnings"
sentiment: "positive"
materiality_score: 0.75
calibrated_materiality_score: 0.75
confidence: "high"
source: SEC EDGAR
---

# ServiceNow Q3 subscription revenue up 31% to $1.43B; appoints new Principal Accounting Officer

## Summary
- Subscription revenues $1,427M (+31% YoY); cRPO $5.0B (+32% YoY).
- GAAP net income $63M ($0.31 diluted); non-GAAP net income $314M ($1.55 diluted).
- GAAP operating margin 5%; non-GAAP operating margin 26%; free cash flow $228M.
- Appointed Kevin McBride as Principal Accounting Officer effective Nov 1 (ex-Intel VP).
- 1,266 customers >$1M ACV (+25% YoY); CFO reaffirmed $15B+ revenue ambition.

## SEC filing metadata
- accession: 0001373715-21-000288
- form_type: 8-K
- ticker: NOW
- cik: 0001373715
- company_name: ServiceNow, Inc.
- filed_at: 2021-10-27T23:59:59+00:00
- event_type: earnings
- sentiment: positive
- materiality_score: 0.75
- calibrated_materiality_score: 0.75
- confidence: high
- sec_items: 2.02, 5.02, 9.01
- EDGAR index: https://www.sec.gov/Archives/edgar/data/1373715/000137371521000288/0001373715-21-000288-index.htm
- EDGAR primary document: https://www.sec.gov/Archives/edgar/data/1373715/000137371521000288/now-20211026.htm

## Machine-readable alternates
- HTML: https://secwatch.observer/filing/0001373715-21-000288
- JSON: https://secwatch.observer/filing/0001373715-21-000288.json
- Plain text: https://secwatch.observer/filing/0001373715-21-000288.txt

## Key facts
- Executive change
  Gina Mastantuono changed role as Principal Accounting Officer at ServiceNow, Inc..
  - Action: ceased
  - Role: Principal Accounting Officer
  source text: Gina Mastantuono, the Company’s Chief Financial Officer, will cease to serve in the capacity of Principal Accounting Officer upon the effectiveness of Mr. McBride’s appointment, but continues to serve as the Company’s Chief Financial Officer (Principal Financial Officer).
  evidence_url: https://www.sec.gov/Archives/edgar/data/1373715/000137371521000288/0001373715-21-000288-index.htm
- Executive change
  Kevin T. McBride was appointed as Principal Accounting Officer at ServiceNow, Inc..
  - Action: appointed
  - Role: Principal Accounting Officer
  source text: On October 26, 2021, the Board appointed Kevin T. McBride, age 51, as the Company’s Principal Accounting Officer, effective November 1, 2021.
  evidence_url: https://www.sec.gov/Archives/edgar/data/1373715/000137371521000288/0001373715-21-000288-index.htm

This AI-assisted summary is a reading aid. Review the linked SEC EDGAR filing before relying on any specific claim.