---
schema_version: "secwatch.filing_event.v1"
accession: "0001373715-22-000006"
form_type: "8-K"
ticker: "NOW"
cik: "0001373715"
company_name: "ServiceNow, Inc."
filed_at: "2022-01-26T23:59:59+00:00"
generated_at: "2026-06-27T15:23:15.697211+00:00"
event_type: "earnings"
sentiment: "positive"
materiality_score: 0.9
calibrated_materiality_score: 0.9
confidence: "high"
source: SEC EDGAR
---

# ServiceNow Q4 subscription revenue $1.52B (+29% yoy); cRPO $5.7B; guides Q1 acceleration; COO promoted

## Summary
- Subscription revenues $1,523M (+29% yoy, +30% constant currency); cRPO $5.7B (+29% yoy, +32% constant currency).
- GAAP diluted EPS $0.13; non-GAAP diluted EPS $1.46; GAAP operating margin 2%, non-GAAP 23%.
- 135 transactions over $1M net new ACV in Q4 (+52% yoy); 1,359 total customers >$1M ACV (+25% yoy).
- Promoted CJ Desai to COO, Kevin Haverty to Senior Advisor to CEO, Paul Smith to CCO. Ulrik Nehammer joins as President EMEA.

## SEC filing metadata
- accession: 0001373715-22-000006
- form_type: 8-K
- ticker: NOW
- cik: 0001373715
- company_name: ServiceNow, Inc.
- filed_at: 2022-01-26T23:59:59+00:00
- event_type: earnings
- sentiment: positive
- materiality_score: 0.9
- calibrated_materiality_score: 0.9
- confidence: high
- sec_items: 2.02, 5.02, 9.01
- EDGAR index: https://www.sec.gov/Archives/edgar/data/1373715/000137371522000006/0001373715-22-000006-index.htm
- EDGAR primary document: https://www.sec.gov/Archives/edgar/data/1373715/000137371522000006/now-20220125.htm

## Machine-readable alternates
- HTML: https://secwatch.observer/filing/0001373715-22-000006
- JSON: https://secwatch.observer/filing/0001373715-22-000006.json
- Plain text: https://secwatch.observer/filing/0001373715-22-000006.txt

## Key facts
- Executive change
  Chirantan "CJ" Desai changed role as Chief Operating Officer at ServiceNow, Inc..
  - Action: promoted
  - Role: Chief Operating Officer
  source text: promoted Chirantan “CJ” Desai, 51, to Chief Operating Officer, effective immediately
  evidence_url: https://www.sec.gov/Archives/edgar/data/1373715/000137371522000006/0001373715-22-000006-index.htm
- Executive change
  Paul Smith changed role as Chief Commercial Officer at ServiceNow, Inc..
  - Action: promoted
  - Role: Chief Commercial Officer
  source text: effective on January 25, 2022, Paul Smith was promoted to Chief Commercial Officer to oversee all regional sales teams, sales enablement and sales operations.
  evidence_url: https://www.sec.gov/Archives/edgar/data/1373715/000137371522000006/0001373715-22-000006-index.htm
- Executive change
  Kevin Haverty changed role as Senior Advisor to the Chief Executive Officer at ServiceNow, Inc..
  - Action: promoted
  - Role: Senior Advisor to the Chief Executive Officer
  source text: effective on January 25, 2022, Kevin Haverty was promoted and transitioned from the position of Chief Revenue Officer to the position of Senior Advisor to the Chief Executive Officer
  evidence_url: https://www.sec.gov/Archives/edgar/data/1373715/000137371522000006/0001373715-22-000006-index.htm

This AI-assisted summary is a reading aid. Review the linked SEC EDGAR filing before relying on any specific claim.