---
schema_version: "secwatch.filing_event.v1"
accession: "0001373715-23-000016"
form_type: "8-K"
ticker: "NOW"
cik: "0001373715"
company_name: "ServiceNow, Inc."
filed_at: "2023-01-25T23:59:59+00:00"
generated_at: "2026-06-20T09:19:53.342337+00:00"
event_type: "earnings"
sentiment: "positive"
materiality_score: 0.8
calibrated_materiality_score: 0.8
confidence: "high"
source: SEC EDGAR
---

# ServiceNow Q4 sub rev $1.86B +22% YoY; CJ Desai named President & COO

## Summary
- Subscription revenue $1.86B (+22% YoY, +27.5% CC) exceeded guidance high end.
- cRPO $6.94B (+22% YoY, +25.5% CC); NNACV beat expectations with >30% new logo growth.
- GAAP diluted EPS $0.74; non-GAAP diluted EPS $2.28; free cash flow $1.02B (53% margin).
- 1,637 customers with >$1M ACV (+22% YoY).
- Chirantan 'CJ' Desai promoted to President & COO, effective January 24, 2023.

## SEC filing metadata
- accession: 0001373715-23-000016
- form_type: 8-K
- ticker: NOW
- cik: 0001373715
- company_name: ServiceNow, Inc.
- filed_at: 2023-01-25T23:59:59+00:00
- event_type: earnings
- sentiment: positive
- materiality_score: 0.8
- calibrated_materiality_score: 0.8
- confidence: high
- sec_items: 2.02, 5.02, 9.01
- EDGAR index: https://www.sec.gov/Archives/edgar/data/1373715/000137371523000016/0001373715-23-000016-index.htm
- EDGAR primary document: https://www.sec.gov/Archives/edgar/data/1373715/000137371523000016/now-20230124.htm

## Machine-readable alternates
- HTML: https://secwatch.observer/filing/0001373715-23-000016
- JSON: https://secwatch.observer/filing/0001373715-23-000016.json
- Plain text: https://secwatch.observer/filing/0001373715-23-000016.txt

## Key facts
- Earnings Releases
  ServiceNow, Inc. reported financial results for the three months and year ended December 31, 2022.
  - Period: the three months and year ended December 31, 2022
  - Result: reported results
  source text: On January 25, 2023, ServiceNow, Inc. (“ServiceNow” or the “Company”) issued a press release announcing financial results for the three months and year ended December 31, 2022.
  evidence_url: https://www.sec.gov/Archives/edgar/data/1373715/000137371523000016/0001373715-23-000016-index.htm
- Executive change
  Chirantan "CJ" Desai changed role as President and Chief Operating Officer at ServiceNow, Inc..
  - Action: promoted
  - Role: President and Chief Operating Officer
  source text: On January 24, 2023, the Board of Directors of ServiceNow promoted Chirantan “CJ” Desai, 52, to President and Chief Operating Officer, effective immediately.
  evidence_url: https://www.sec.gov/Archives/edgar/data/1373715/000137371523000016/0001373715-23-000016-index.htm

This AI-assisted summary is a reading aid. Review the linked SEC EDGAR filing before relying on any specific claim.