---
schema_version: "secwatch.filing_event.v1"
accession: "0001373715-23-000417"
form_type: "8-K"
ticker: "NOW"
cik: "0001373715"
company_name: "ServiceNow, Inc."
filed_at: "2023-10-25T23:59:59+00:00"
generated_at: "2026-06-09T10:04:00.802474+00:00"
event_type: "earnings"
sentiment: "positive"
materiality_score: 0.8
calibrated_materiality_score: 0.8
confidence: "high"
source: SEC EDGAR
---

# ServiceNow beats Q3 guidance; subscription revenue $2.22B (+27% YoY); raises FY23 outlook

## Summary
- Subscription revenues $2,216M (+27% YoY, +24.5% cc); total revenue $2,288M (+25% YoY).
- cRPO $7.43B (+27% YoY, +24% cc); 49 customers >$20M ACV (+58% YoY).
- Raised 2023 subscription revenue growth guidance to ~27% (from ~25.5%) and operating margin to 28.5% (from ~27.5%).
- Repurchased 500k shares for $282M; $1.2B remaining under buyback program.
- Launched Vancouver platform with embedded generative AI; Now Assist and Now LLM released.

## SEC filing metadata
- accession: 0001373715-23-000417
- form_type: 8-K
- ticker: NOW
- cik: 0001373715
- company_name: ServiceNow, Inc.
- filed_at: 2023-10-25T23:59:59+00:00
- event_type: earnings
- sentiment: positive
- materiality_score: 0.8
- calibrated_materiality_score: 0.8
- confidence: high
- sec_items: 2.02, 9.01
- EDGAR index: https://www.sec.gov/Archives/edgar/data/1373715/000137371523000417/0001373715-23-000417-index.htm
- EDGAR primary document: https://www.sec.gov/Archives/edgar/data/1373715/000137371523000417/now-20231025.htm

## Machine-readable alternates
- HTML: https://secwatch.observer/filing/0001373715-23-000417
- JSON: https://secwatch.observer/filing/0001373715-23-000417.json
- Plain text: https://secwatch.observer/filing/0001373715-23-000417.txt

## Key facts
- Earnings Releases
  ServiceNow, Inc. reported third quarter ended September 30, 2023 results: revenue $2,288 million. Guidance raised.
  - Period: third quarter ended September 30, 2023
  - Revenue: $2,288 million
  - Guidance: raised
  - Result: reported results
  source text: and operating margin guidance • Subscription revenues of $2,216 million in Q3 2023, representing 27% year-over-year growth, 24.5% in constant currency • Total revenues of $2,288 million in Q3 2023, representing 25% year-over-year growth, 22.5% in constant currency • Current remaining performance obligations of $7.43 billion as of Q3 2023, representing 27%
  evidence_url: https://www.sec.gov/Archives/edgar/data/1373715/000137371523000417/0001373715-23-000417-index.htm

This AI-assisted summary is a reading aid. Review the linked SEC EDGAR filing before relying on any specific claim.