---
schema_version: "secwatch.filing_event.v1"
accession: "0001373715-24-000009"
form_type: "8-K"
ticker: "NOW"
cik: "0001373715"
company_name: "ServiceNow, Inc."
filed_at: "2024-01-24T23:59:59+00:00"
generated_at: "2026-06-06T19:09:57.939273+00:00"
event_type: "earnings"
sentiment: "positive"
materiality_score: 0.85
calibrated_materiality_score: 0.85
confidence: "high"
source: SEC EDGAR
---

# ServiceNow Q4 subscription rev $2.365B (+27% YoY); raises FY2024 outlook

## Summary
- Subscription revenues $2.365B in Q4, up 27% YoY (25.5% CC); total rev $2.437B, up 26%.
- cRPO $8.60B, +24% YoY; 168 deals >$1M net new ACV, up 33% YoY.
- 99% renewal rate; 1,897 customers >$1M ACV (+15% YoY).
- Raised 2024 subscription revenue and operating margin guidance.
- Repurchased 400k shares for $256M; $962M remaining in buyback program.

## SEC filing metadata
- accession: 0001373715-24-000009
- form_type: 8-K
- ticker: NOW
- cik: 0001373715
- company_name: ServiceNow, Inc.
- filed_at: 2024-01-24T23:59:59+00:00
- event_type: earnings
- sentiment: positive
- materiality_score: 0.85
- calibrated_materiality_score: 0.85
- confidence: high
- sec_items: 2.02, 9.01
- EDGAR index: https://www.sec.gov/Archives/edgar/data/1373715/000137371524000009/0001373715-24-000009-index.htm
- EDGAR primary document: https://www.sec.gov/Archives/edgar/data/1373715/000137371524000009/now-20240124.htm

## Machine-readable alternates
- HTML: https://secwatch.observer/filing/0001373715-24-000009
- JSON: https://secwatch.observer/filing/0001373715-24-000009.json
- Plain text: https://secwatch.observer/filing/0001373715-24-000009.txt

## Key facts
- Earnings Releases
  ServiceNow, Inc. reported financial results for the three months and year ended December 31, 2023.
  - Period: the three months and year ended December 31, 2023
  - Result: reported results
  source text: On January 24, 2024, ServiceNow, Inc. (“ServiceNow” or the “Company”) issued a press release announcing financial results for the three months and year ended December 31, 2023.
  evidence_url: https://www.sec.gov/Archives/edgar/data/1373715/000137371524000009/0001373715-24-000009-index.htm

This AI-assisted summary is a reading aid. Review the linked SEC EDGAR filing before relying on any specific claim.