---
schema_version: "secwatch.filing_event.v1"
accession: "0001373715-24-000269"
form_type: "8-K"
ticker: "NOW"
cik: "0001373715"
company_name: "ServiceNow, Inc."
filed_at: "2024-07-24T23:59:59+00:00"
generated_at: "2026-05-31T16:49:44.352459+00:00"
event_type: "other_material"
sentiment: "neutral"
materiality_score: 0.85
calibrated_materiality_score: 0.85
confidence: "high"
source: SEC EDGAR
---

# ServiceNow Q2 sub rev $2.54B (+23% YoY), raises FY guidance; COO Desai resigns

## Summary
- Subscription revenues $2,542M, up 23% YoY; total revenues $2,627M, up 22% YoY.
- cRPO $8.78B (+22% YoY); RPO $18.6B (+31%); 88 deals >$1M net new ACV, up 26%.
- FY 2024 subscription revenue and operating margin guidance raised after Q2 beat.
- President & COO CJ Desai resigns effective immediately due to compliance investigation over hiring of U.S. Army CIO.
- Chris Bedi appointed Interim Chief Product Officer; DOJ investigating the matter.

## SEC filing metadata
- accession: 0001373715-24-000269
- form_type: 8-K
- ticker: NOW
- cik: 0001373715
- company_name: ServiceNow, Inc.
- filed_at: 2024-07-24T23:59:59+00:00
- event_type: other_material
- sentiment: neutral
- materiality_score: 0.85
- calibrated_materiality_score: 0.85
- confidence: high
- sec_items: 2.02, 5.02, 9.01
- EDGAR index: https://www.sec.gov/Archives/edgar/data/1373715/000137371524000269/0001373715-24-000269-index.htm
- EDGAR primary document: https://www.sec.gov/Archives/edgar/data/1373715/000137371524000269/now-20240724.htm

## Machine-readable alternates
- HTML: https://secwatch.observer/filing/0001373715-24-000269
- JSON: https://secwatch.observer/filing/0001373715-24-000269.json
- Plain text: https://secwatch.observer/filing/0001373715-24-000269.txt

## Key facts
- Executive change
  Chris Bedi was appointed as Interim Chief Product Officer at ServiceNow, Inc..
  - Action: appointed
  - Role: Interim Chief Product Officer
  source text: The Company has appointed Chris Bedi as Interim Chief Product Officer, effective immediately.
  evidence_url: https://www.sec.gov/Archives/edgar/data/1373715/000137371524000269/0001373715-24-000269-index.htm
- Executive change
  CJ Desai resigned as President and Chief Operating Officer at ServiceNow, Inc..
  - Action: resigned
  - Role: President and Chief Operating Officer
  source text: On July 24, 2024, the Company and its President and Chief Operating Officer, Chirantan “CJ” Desai, came to a mutual agreement that Mr. Desai would resign from all positions with the Company, effective immediately.
  evidence_url: https://www.sec.gov/Archives/edgar/data/1373715/000137371524000269/0001373715-24-000269-index.htm

This AI-assisted summary is a reading aid. Review the linked SEC EDGAR filing before relying on any specific claim.