---
schema_version: "secwatch.filing_event.v1"
accession: "0001373715-25-000124"
form_type: "8-K"
ticker: "NOW"
cik: "0001373715"
company_name: "ServiceNow, Inc."
filed_at: "2025-04-23T23:59:59+00:00"
generated_at: "2026-05-23T07:56:16.595169+00:00"
event_type: "earnings"
sentiment: "positive"
materiality_score: 0.75
calibrated_materiality_score: 0.75
confidence: "high"
source: SEC EDGAR
---

# ServiceNow Q1 subscription rev $3B, up 19% YoY; cRPO beats guidance; President Paul Smith resigns

## Summary
- Subscription rev $3,005M (+19% YoY, +20% cc); total rev $3,088M (+18.5% YoY, +19.5% cc)
- cRPO $10.31B (+22% YoY, +22% cc), beating guidance by 250 bps; RPO $22.1B (+25% YoY)
- 508 customers >$5M ACV (+20% YoY); 72 transactions >$1M net new ACV in Q1
- President Paul Smith resigns effective Apr 23; Paul Fipps appointed President of Global Customer Operations

## SEC filing metadata
- accession: 0001373715-25-000124
- form_type: 8-K
- ticker: NOW
- cik: 0001373715
- company_name: ServiceNow, Inc.
- filed_at: 2025-04-23T23:59:59+00:00
- event_type: earnings
- sentiment: positive
- materiality_score: 0.75
- calibrated_materiality_score: 0.75
- confidence: high
- sec_items: 2.02, 5.02, 9.01
- EDGAR index: https://www.sec.gov/Archives/edgar/data/1373715/000137371525000124/0001373715-25-000124-index.htm
- EDGAR primary document: https://www.sec.gov/Archives/edgar/data/1373715/000137371525000124/now-20250421.htm

## Machine-readable alternates
- HTML: https://secwatch.observer/filing/0001373715-25-000124
- JSON: https://secwatch.observer/filing/0001373715-25-000124.json
- Plain text: https://secwatch.observer/filing/0001373715-25-000124.txt

## Key facts
- Executive change
  Paul Fipps was appointed as President of Global Customer Operations at ServiceNow, Inc..
  - Action: appointed
  - Role: President of Global Customer Operations
  source text: He is succeeded by Paul Fipps, who was appointed President of Global Customer Operations.
  evidence_url: https://www.sec.gov/Archives/edgar/data/1373715/000137371525000124/0001373715-25-000124-index.htm
- Executive change
  Paul Smith resigned as President, Global Customer and Field Operations at ServiceNow, Inc..
  - Action: resigned
  - Role: President, Global Customer and Field Operations
  source text: On April 21, 2025, Paul Smith notified the Company of his decision to resign from his position as the Company’s President, Global Customer and Field Operations, effective April 23, 2025.
  evidence_url: https://www.sec.gov/Archives/edgar/data/1373715/000137371525000124/0001373715-25-000124-index.htm

This AI-assisted summary is a reading aid. Review the linked SEC EDGAR filing before relying on any specific claim.