---
schema_version: "secwatch.filing_event.v1"
accession: "0001447669-21-000263"
form_type: "8-K"
ticker: "TWLO"
cik: "0001447669"
company_name: "TWILIO INC"
filed_at: "2021-10-27T23:59:59+00:00"
generated_at: "2026-06-28T17:24:35.973838+00:00"
event_type: "earnings"
sentiment: "neutral"
materiality_score: 0.75
calibrated_materiality_score: 0.75
confidence: "high"
source: SEC EDGAR
---

# Twilio Q3 revenue $740.2M (+65% YoY), COO Hu resigns, CFO Shipchandler becomes COO

## Summary
- Revenue $740.2M (+65% YoY); GAAP op loss $232.3M; non-GAAP op income $8.2M.
- GAAP EPS loss $1.26 vs $0.79; non-GAAP EPS $0.01 vs $0.04.
- Dollar-based net expansion rate 131% (vs 137% YoY); active customers >250k.
- George Hu resigns as COO, stays advisor until Jan 3; Khozema Shipchandler (CFO) appointed COO.
- Q4 guidance: rev $760-770M; non-GAAP loss per share ($0.26)-($0.23).

## SEC filing metadata
- accession: 0001447669-21-000263
- form_type: 8-K
- ticker: TWLO
- cik: 0001447669
- company_name: TWILIO INC
- filed_at: 2021-10-27T23:59:59+00:00
- event_type: earnings
- sentiment: neutral
- materiality_score: 0.75
- calibrated_materiality_score: 0.75
- confidence: high
- sec_items: 2.02, 5.02, 9.01
- EDGAR index: https://www.sec.gov/Archives/edgar/data/1447669/000144766921000263/0001447669-21-000263-index.htm
- EDGAR primary document: https://www.sec.gov/Archives/edgar/data/1447669/000144766921000263/twlo-20211025.htm

## Machine-readable alternates
- HTML: https://secwatch.observer/filing/0001447669-21-000263
- JSON: https://secwatch.observer/filing/0001447669-21-000263.json
- Plain text: https://secwatch.observer/filing/0001447669-21-000263.txt

## Key facts
- Executive change
  George Hu resigned as Chief Operating Officer at TWILIO INC.
  - Action: resigned
  - Role: Chief Operating Officer
  source text: On October 25, 2021, George Hu informed the Company of his intention to resign from his position as Chief Operating Officer.
  evidence_url: https://www.sec.gov/Archives/edgar/data/1447669/000144766921000263/0001447669-21-000263-index.htm
- Executive change
  Khozema Shipchandler was appointed as Chief Operating Officer at TWILIO INC.
  - Action: appointed
  - Role: Chief Operating Officer
  source text: Effective October 27, 2021, Khozema Shipchandler, who has served as the Company’s Chief Financial Officer since November 1, 2018, has been appointed to the position of Chief Operating Officer.
  evidence_url: https://www.sec.gov/Archives/edgar/data/1447669/000144766921000263/0001447669-21-000263-index.htm

This AI-assisted summary is a reading aid. Review the linked SEC EDGAR filing before relying on any specific claim.