8x8 Q2 FY27 revenue $192M (+4%), non-GAAP operating income $20.7M; raises FY27 revenue, profit and cash flow outlook

8X8 INC /DE/

Record service revenue $187.8M (+4.9% YoY) and total revenue $192.0M (+4%); GAAP net income $3.4M vs $0.8M a year ago; non-GAAP net income $17.6M vs $13.1M.
Non-GAAP operating income $20.7M (10.8% margin) vs $17.3M; GAAP operating income $6.9M, ninth straight positive quarter; gross margin fell to 60% from 65% on usage-revenue mix.
Platform usage revenue up 51% YoY and now ~28% of service revenue (19% a year ago); AI-solution recurring revenue +58%, with AI customers at 13% of recurring revenue vs 7%.
Q2 operating cash flow $13.1M, 23rd consecutive positive quarter, TTM $65.2M; cash $102.6M; total debt $309.4M after $12.5M October paydown cut the term loan to $95.0M.
Raised fiscal 2027 outlook for revenue, profitability and operating cash flow; company is working to refinance debt ahead of the August 2027 term loan maturity.

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