Comenity Bank and Servicer amend service agreement with new performance standards

WFN CREDIT CO LLC

Third Amendment adds Accounts Payable service and performance standards; effective March 1, 2024.
New IT standards: 99.5% storage availability, 99.9% SQL availability.
Customer service: 90% of email inquiries within 4 business days, 100% within 8.
Payment processing: overnight payments by 2am processed same day; max 4 encoding errors per 100k payments.
Failure to provide performance report by 5th business day deems standard failed per Third Amendment.

item 1.01 item 9.01

Key facts

Extracted from this filing and checked against the source text.

Material Agreements SEC 8-K Item 1.01/1.02 confidence 0.9

WFN CREDIT CO LLC amended Twenty-First Addendum to Appendix A with Comenity Servicing LLC (effective 2024-02-29).

Action: amendment
Counterparty: Comenity Servicing LLC
Effective: 2024-02-29

Exact text from the filing

On February 29, 2024, Bank and Servicer entered into the Twenty-First Addendum to Appendix A (“Twenty-First Addendum”) to the Service Agreement.

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Material Agreements SEC 8-K Item 1.01/1.02 confidence 0.9

WFN CREDIT CO LLC amended Third Amendment with Comenity Servicing LLC (effective 2024-02-28).

Action: amendment
Counterparty: Comenity Servicing LLC
Effective: 2024-02-28

Exact text from the filing

On February 28, 2024, Comenity Bank (“Bank”) and Comenity Servicing LLC (“Servicer”) entered into the Third Amendment (“Third Amendment”) to that certain Fourth Amended and Restated Service Agreement, dated as of June 1, 2022 (the “Service Agreement”), by and between Bank and Servicer

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Source: SEC EDGAR

accession 0001101215-24-000062

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