Comenity Bank amends service agreement performance standards effective Jan 1, 2026

WFN CREDIT CO LLC

Comenity Bank and Comenity Servicing entered Fifth Addendum to Sixth Amended and Restated Service Agreement.
Voice connectivity availability performance standard amended to 99.57% (monthly measurement).
Two new performance standards added: VCC Chat availability 99.99% and Five9 IVA availability 99.99%, both monthly.
All other terms of the original agreement remain unchanged.

item 1.01 item 9.01

Key facts

Extracted from this filing and checked against the source text.

Material Agreements SEC 8-K Item 1.01/1.02 confidence 0.9

WFN CREDIT CO LLC amended Fifth Addendum with Comenity Servicing LLC (effective 2026-01-01).

Action: amendment
Counterparty: Comenity Servicing LLC
Effective: 2026-01-01

Exact text from the filing

On January 1, 2026, Comenity Bank (“Bank”) and Comenity Servicing LLC (“CSERV”) entered into the Fifth Addendum (“Fifth Addendum”) to that certain Sixth Amended and Restated Service Agreement, dated as of January 1, 2025, pursuant to which CSERV provides certain services to Bank

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Source: SEC EDGAR

accession 0001139552-26-000003

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