other material
confidence high
sentiment neutral
materiality 0.35
Toast removes $0.99 digital ordering fee after customer backlash; guidance unchanged
Toast, Inc.
- Company removes $0.99 order processing fee from new digital ordering suite by end of week.
- CEO Chris Comparato states fee was wrong, customer feedback drove reversal.
- Toast reaffirms no material impact to Q2 2023 or full-year 2023 guidance.
- Fee removal applies to Toast digital ordering channels; no other pricing changes announced.