eGain reports FY2026 revenue up 3%, AI revenue up 20%; guides FY2027 GAAP net loss

EGAIN Corp

Q4 FY2026 revenue $22.2M (down 4% YoY); GAAP EPS $0.05 vs $1.13 prior year (incl. $29M tax benefit).
FY2026 total revenue $91.1M (up 3%); AI customer revenue up 20%; AI ARR 72% of SaaS ARR.
FY2026 non-GAAP net income $13.0M ($0.48/sh) vs $5.7M ($0.20/sh); adjusted EBITDA $13.6M (15% margin).
Guides Q1 FY2027 revenue $20.9-21.4M, non-GAAP EPS $0.05-0.08; FY2027 revenue $84.5-86.0M, GAAP net loss $2-3M.
Named a Leader in Gartner's first Customer Service Knowledge Management Magic Quadrant.

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