Comenity Bank and Servicer amend performance standards in service agreement

WFN CREDIT CO LLC

First Addendum to Appendix A of Fifth Amended and Restated Service Agreement dated April 30, 2024.
Amends Performance Standards for Business Continuity (97% plan approval, 95% testing) and Complaints Management (80% in 15 days, 100% in 60 days).
Adds IT service metrics: 95% change requests on-time, 99.9% cloud availability, 97% Severity 1 root cause analysis on-time.
Effective first day of month following execution; no financial impact disclosed.

item 1.01 item 9.01

Key facts

Extracted from this filing and checked against the source text.

Material Agreements SEC 8-K Item 1.01/1.02 confidence 0.9

WFN CREDIT CO LLC amended First Addendum to Appendix A with Comenity Servicing LLC (effective 2024-04-30).

Action: amendment
Counterparty: Comenity Servicing LLC
Effective: 2024-04-30

Exact text from the filing

On April 30, 2024, Comenity Bank (“Bank”) and Comenity Servicing LLC (“Servicer”) entered into the First Addendum to Appendix A (“First Addendum”) to that certain Fifth Amended and Restated Service Agreement, dated as of April 1, 2024 (the “Service Agreement”), by and between Bank and Servicer

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Source: SEC EDGAR

accession 0001101215-24-000103

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