ServiceNow Q1 subscription rev $3B, up 19% YoY; cRPO beats guidance; President Paul Smith resigns

ServiceNow, Inc.

2025-Q1 EPS reported $2.20 revenue$3,088,000,000

Subscription rev $3,005M (+19% YoY, +20% cc); total rev $3,088M (+18.5% YoY, +19.5% cc)
cRPO $10.31B (+22% YoY, +22% cc), beating guidance by 250 bps; RPO $22.1B (+25% YoY)
508 customers >$5M ACV (+20% YoY); 72 transactions >$1M net new ACV in Q1
President Paul Smith resigns effective Apr 23; Paul Fipps appointed President of Global Customer Operations

item 2.02 item 5.02 item 9.01

Executive movements

Machine-extracted from this filing. Every card cites the SEC source. See all recent executive movements.

Appointed

Paul Fipps

President of Global Customer Operations

NOW · ServiceNow, Inc.

Filed: April 23, 2025, 7:59 PM ET

He is succeeded by Paul Fipps, who was appointed President of Global Customer Operations.

Departed

Paul Smith

President, Global Customer and Field Operations

NOW · ServiceNow, Inc.

Effective: 2025-04-23
Successor: Paul Fipps
Filed: April 23, 2025, 7:59 PM ET

On April 21, 2025, Paul Smith notified the Company of his decision to resign from his position as the Company’s President, Global Customer and Field Operations, effective April 23, 2025.

Key facts

Extracted from this filing and checked against the source text.

Executive change SEC 8-K Item 5.02 confidence 1.0

Paul Fipps was appointed as President of Global Customer Operations at ServiceNow, Inc..

Action: appointed
Role: President of Global Customer Operations

Exact text from the filing

He is succeeded by Paul Fipps, who was appointed President of Global Customer Operations.

View on SEC.gov

Executive change SEC 8-K Item 5.02 confidence 1.0

Paul Smith resigned as President, Global Customer and Field Operations at ServiceNow, Inc..

Action: resigned
Role: President, Global Customer and Field Operations

Exact text from the filing

On April 21, 2025, Paul Smith notified the Company of his decision to resign from his position as the Company’s President, Global Customer and Field Operations, effective April 23, 2025.

View on SEC.gov

ServiceNow, Inc. filing history →

Source: SEC EDGAR

accession 0001373715-25-000124

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